Privacy Policy

1. Introduction

Sky Eagle Trip Pvt Ltd is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our Website, services, or interact with our in-house CRM system for managing customer data. By using our services, you consent to the practices described in this Privacy Policy, in compliance with the Information Technology Act, 2000, and the Digital Personal Data Protection Act, 2023 (DPDP Act) of India.

2. Information We Collect

  • 2.1 Personal Information: We collect personal information you provide during booking or account creation, including:
    • Name
    • Contact details (email, phone number, address)
    • Date of birth
    • Passport or other identification details (for travel bookings)
    • Payment details (e.g., UPI ID, card details processed via secure gateways)
    • Travel preferences and booking history
  • 2.2 Automatically Collected Information:{” “}When you visit our Website, we may collect:
    • IP address
    • Browser type and version
    • Device information
    • Pages visited and time spent on the Website
    • Cookies and tracking data (for analytics and personalized services)
  • 2.3 CRM Data: Our in-house CRM system stores customer data to manage bookings, preferences, and communications. This includes:
    • Booking details
    • Payment history
    • Device information
    • Communication logs (e.g., emails, support tickets)
    • Customer feedback and preferences

3. How We Use Your Information

We use your information to:
  • Process and confirm bookings for tours and flights
  • Facilitate payments via UPI or payment gateways
  • Manage customer relationships through our CRM system
  • Send booking confirmations, reminders, and updates
  • Provide customer support and respond to inquiries
  • Improve our Website and services through analytics
  • Comply with legal obligations
  • Send promotional offers or newsletters (with your consent)
  • Detect and prevent fraud or unauthorized activities
  • We may use your information to respond to your inquiries, provide customer service support, send you important information about the services, and send you marketing communications (with your consent) via different channels, including but not limited to SMS, Email, RCS,WhatsApp, and Voice

4. Data Sharing and Disclosure

  • 4.1 Third-Party Service Providers: We share your information with third-party providers (e.g., airlines, hotels, tour operators, payment gateways) solely to fulfil your bookings or process payments. These providers are bound by their own terms and privacy policies.
  • 4.2 Legal Compliance: We may disclose your information to comply with legal obligations, court orders, or government regulations, including under the DPDP Act, 2023.
  • 4.3 Business Transfers: In the event of a merger, acquisition, or sale of assets, customer data may be transferred to the acquiring entity, with continued protection under this Privacy Policy.
  • 4.4 No Sale of Data: We do not sell your personal information to third parties for marketing purposes without your explicit consent.

5. Data Security

  • 5.1 Security Measures: We use industry-standard encryption (e.g., SSL) and secure payment gateways compliant with PCI DSS standards to protect your data. Our CRM system employs access controls and secure storage to safeguard customer information.
  • 5.2 Payment Security: Payment details are processed by trusted third-party gateways. We do not store your full card details or UPI PINs.
  • 5.3 Limitations: While we strive to protect your data, no system is completely secure. We are not liable for unauthorized access beyond our reasonable control.

6. Data Retention

We retain your personal information in our CRM system only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, comply with legal obligations, or resolve disputes. Booking and payment data are typically retained for 7 years as per Indian tax and accounting laws.

7. Your Rights

Under the DPDP Act, 2023, you have the right to:
  • Access your personal data held by us
  • Request correction of inaccurate data
  • Request deletion of your data (subject to legal retention requirements)
  • Withdraw consent for data processing (where applicable)
  • Lodge a complaint with the Data Protection Authority of India
To exercise these rights, contact us at info@skyeagletrip.com.

8. Cookies and Tracking

  • 8.1 Cookies: We use cookies to enhance your experience, track Website usage, and deliver personalized content. You can manage cookie preferences via your browser settings.
  • 8.2 Analytics: We use third-party analytics tools (e.g., Google Analytics) to analyse Website traffic. These tools may collect anonymized data about your interactions.

9. International Data Transfers

For international bookings, your data may be transferred to service providers in other countries (e.g., airlines or hotels). We ensure such transfers comply with applicable data protection laws and include safeguards like standard contractual clauses.

10. Children’s Privacy

Our services are not intended for individuals under 18. We do not knowingly collect personal information from minors. If we discover such data, we will delete it promptly.

11. Changes to the Privacy Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. Updates will be posted on the Website, and significant changes will be notified via email or Website notice.

12. Contact Us

    • Email: info@skyeagletrip.com
    • Phone: +91 89800 46600, +91 75750 77864
    • Address: 401, PV Enclave, Before In The Lane Of ICICI Bank, Sindhu Bhavan Marg, Near Bodakdev, Ahmedabad, Gujarat 380059.

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